Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Poppet and Me’ or ‘us’ or ‘we’ refers to the owner of the website whose business address is: 58 St Martins Road, Finham, Coventry, CV3 6EU.
The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. This website uses cookies to identify users and shopping basket content. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

By ordering products from Poppet and Me you are agreeing to be bound by the terms & conditions set out in the following paragraphs. If you do not agree with these terms and conditions without modification, then you should not place an order with us.

Legal Statement

This web site was created and is served from the UK. English law therefore governs it and should any legal discrepancy occur, it will be dealt with in an English court of law. Copyright All content included on this website including but not limited to design, text, graphics, logos, button icons, the selection and arrangement thereof and all software compilations, underlying source code, and all other material on this site are the property of Poppet and Me. No part of this site (including but not limited to the Trademarks) may be reproduced in any form whether electronically or otherwise without the prior written consent of Poppet and Me (or in the case of the Trademarks not owned by Poppet and Me, the person who owns such Trademarks), other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site. Any other use of materials on this site is strictly prohibited. Poppet and Me provides this website for your personal use. You may not use it commercially or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content, information, products or services obtained from this site.

Our Contract

The acceptance of your order commences when your order is dispatched. At this point the purchase contract starts and you will be sent a dispatch confirmation by email.

Payment

Orders can be made via our website, and payment will be made at the time the order is processed. We accept all major credit and debit cards. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£). Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. All prices include VAT where charged. Because we take your online security very seriously, we use Paypal to process your card information. Our systems do not access your information directly as Paypal handle this information securely, directly with you the customer. For more information and to read their terms and conditions please visit their website www.paypal.com

Your Right To Cancel

You may normally cancel your order for any reason up to the point of dispatch (normally the same day or next day). If you do cancel the contract within this time, any payments made by you will be refunded in full within 14 days. Please notify us at the earliest possible opportunity. Email us hello@poppetandme.co.uk or call our telephone number 02476 412736. Once the dispatch notification has been sent the item is then dealt with as a return.

Returns

We are sure you will be happy with your purchase, however if for any reason it fails to meet your expectations please notify us.

Contact us by email hello@poppetandme.co.uk or call our telephone number 02476 412736 to discuss how to proceed, this must be done as soon as possible and within 14 days of receipt of your goods. We will exchange the goods or refund the cost of the goods within 14 days of receipt of the goods, provided your purchase is returned to us unused and in its original packaging. You agree to handle the items carefully and to ensure that the goods are returned to us in a saleable condition. We are unable to exchange or offer refunds on individual items in a gift set, the gift set with its contents intact must be returned unused and in its original packaging. You will be responsible for all return delivery charges. We recommend that you use a recorded delivery service and keep hold of your proof of postage in case the item becomes lost on its return to us, in order that you may make a claim with your delivery provider should the need arise. If you require an exchange we may make a charge to cover the further delivery costs in sending the new order out to you.

Return address: Poppet and Me 58 St Martins Road, Finham, Coventry, CV3 6EU

Lost, Damaged, Faulty Goods.

If you believe your order has been damaged in transit, is lost in transit or is faulty please contact us by telephone on 02476 412736 or email hello@poppetandme.co.uk as soon as possible. Where appropriate we will arrange a refund of your return postage costs and issue a replacement to you or a refund in full.

If we make a claim to Royal Mail regarding a Loss or Damaged item, by accepting our terms and conditions you agree to provide them or us if required, with any relevant information to expediate our claim until it is resolved to our satisfaction.

Complaints

If you have a complaint please contact us by email hello@poppetandme.co.uk or by telephone 02476 412736. Your complaint will be dealt with speedily, fairly and effectively. We guarantee to respond to all complaints and to notify you as to the likely timescale and progress of the solution.

Consumer Contracts Regulations 2013

From 13 June 2014 the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law, came into effect. The regulations apply to items bought online, at a distance, or away from a trader’s premises (for example, at home or at work). They replace the Distance Selling Regulations. We agree to abide by the Consumer Contracts Regulations 2013.

Cancelling goods

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back. Please note that this regulation does not include items that have been personalised or made to your specifications.

The Regulations are designed to protect consumers when buying products by mail order or over the internet as opposed to in person in a shop.

Contact Details

Poppet and me, 58 St Martins Road, Finham, Coventry, CV3 6EU. Telephone – 02476 412736 Email hello@poppetandme.co.uk

Disclaimer

Every care has been taken to describe products as accurately as possible. Images displayed are not actual size. The colour of images may vary slightly from the true colour. Manufacturer’s guidelines must be followed when using, washing and storing all products. We reserve the right to substitute products to the same or higher value in our gift sets, we will inform you of this when processing your order.

The above terms and conditions do not affect your statutory rights.